Promoted Solutions

These Terms of Service ("Terms") govern access to and use of the websites, applications, software, and hosted services made available by AlNebras Digital Information Technology, operating under the brand Promoted Solutions ("Promoted Solutions"). If a separate written proposal, order form, subscription agreement, statement of work, or customer contract applies, that agreement will control to the extent of any conflict with these Terms.

1. Acceptance and Eligibility

By accessing or using a Promoted Solutions service, you agree to these Terms on your own behalf or on behalf of the organization you represent. If you use a service for an organization, you confirm that you are authorized to bind that organization to the applicable agreement.

2. Accounts and Access

Customers are responsible for maintaining accurate account information, protecting credentials, controlling authorized users, and promptly notifying Promoted Solutions of suspected unauthorized access. Customers are responsible for activity performed through their accounts except to the extent caused by Promoted Solutions.

3. Connected Third-Party Platforms

Some Promoted Solutions products connect to third-party platforms such as Meta, Facebook, Messenger, Instagram, or WhatsApp. Customers retain ownership and control of their third-party business assets and authorize Promoted Solutions only to access those assets as needed to provide the requested service. Customers must comply with the terms and policies of each connected platform. Third-party platform availability, approval, permissions, APIs, pricing, or policies may change independently of Promoted Solutions.

4. Customer Content and Data

As between the customer and Promoted Solutions, the customer retains its rights in content, business information, service information, messages, posts, comments, files, and other data submitted to or made available through the service. The customer grants Promoted Solutions a limited right to process that information only as necessary to provide, secure, support, and improve the contracted service, subject to applicable privacy obligations.

5. Artificial Intelligence and Automated Features

Certain products may use artificial intelligence or automation to classify requests, retrieve information, generate suggested responses, or perform configured actions. AI-generated content may be incomplete or inaccurate. Customers are responsible for configuring appropriate approval, escalation, and human-review controls, especially for sensitive, regulated, financial, legal, health-related, or consequential communications.

6. Acceptable Use

You must not use the services to violate law, infringe rights, distribute malicious content, bypass security controls, send unlawful or unauthorized communications, impersonate others, misuse connected platform permissions, or use the service in a way that could harm Promoted Solutions, customers, end users, or third-party platforms.

7. Customer Responsibilities

Customers are responsible for the legality and accuracy of their content and instructions, obtaining any required consents, managing end-user notices and opt-ins, configuring authorized users and automation rules, and ensuring that their use of the service complies with applicable laws and third-party platform policies.

8. Subscriptions, Fees, and Taxes

Subscription scope, fees, billing cycles, implementation charges, usage charges, taxes, renewal terms, and payment terms are governed by the applicable quotation, order form, invoice, or customer agreement. Third-party platform charges may be billed directly by the platform or passed through as agreed with the customer.

9. Intellectual Property

Promoted Solutions and its licensors retain all rights in the services, software, designs, workflows, documentation, trademarks, and technology, excluding customer content. No ownership rights are transferred except as expressly stated in a written agreement.

10. Service Changes and Availability

We may update or improve the services and may modify features to address security, legal, technical, or third-party platform requirements. We aim to provide reliable service but do not guarantee uninterrupted availability, particularly where outages or changes are caused by third-party platforms, telecommunications providers, hosting providers, or events outside our reasonable control.

11. Suspension and Termination

We may suspend access where reasonably necessary to address security risks, unlawful use, non-payment, material breach, or third-party platform restrictions. Termination rights and post-termination obligations are governed by the applicable customer agreement and, where not specified, by applicable law.

12. Privacy and Data Protection

Our processing of personal information is described in the Promoted Solutions Privacy Policy and applicable product-specific privacy notices. Customers using the services to process personal information are responsible for providing any required notices and obtaining any required lawful basis or consent.

13. Disclaimers

Except as expressly stated in a written agreement, the services are provided on an "as available" basis to the extent permitted by law. Promoted Solutions does not warrant that third-party platforms will remain available or that AI-generated output will be error-free or suitable without review for every purpose.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Promoted Solutions will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of the services. Any additional or different liability limits agreed in a signed customer contract or order form will apply.

15. Governing Law

Unless otherwise agreed in writing, these Terms are governed by the laws of the Hashemite Kingdom of Jordan. Any dispute will be handled by the competent courts of Jordan, subject to any mandatory rights or agreed dispute-resolution process.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, law, security practices, or third-party platform requirements. The current version will be posted on this page with the effective date.

17. Contact

Questions about these Terms may be sent to info@promotedsolutions.com.