TeamUp – Sports Booking Platform

1. Introduction

Welcome to TeamUp operated by Promoted Solutions.

TeamUp is a sports venue booking and team coordination platform that allows users to discover, book, and manage sports activities.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and related services.

By using TeamUp, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

When you create an account or use our services, we may collect:

• Full name
• Email address
• Phone number
• Profile information (optional photo, sport preferences)
• Booking history

2.2 Payment Information

Payments are processed through secure third-party payment providers.

We do not store full credit/debit card details on our servers.

2.3 Device & Usage Information

We may collect:

• Device type
• Operating system
• IP address
• App usage data
• Crash reports and diagnostics

This helps us improve performance and security.

2.4 Location Information

If you allow location access, we may collect approximate location data to show nearby sports venues.

You can disable location access anytime in your device settings.

3. How We Use Your Information

We use collected information to:

• Create and manage your account
• Process bookings
• Send booking confirmations
• Provide customer support
• Improve app functionality
• Ensure security and fraud prevention
• Comply with legal obligations

We do not sell your personal data.

4. Information Sharing

We may share information with:

4.1 Venue Owners

When you book a venue, relevant booking details are shared with the venue operator.

4.2 Service Providers

We may share data with trusted third-party providers for:

• Payment processing
• Cloud hosting
• Analytics services
• Customer support tools

These providers are required to protect your information.

4.3 Legal Requirements

We may disclose information if required by law or to protect our legal rights.

5. Data Retention

We retain your information as long as your account is active or as necessary to comply with legal obligations.

You may request account deletion by contacting us.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent (where applicable)

To exercise these rights, contact us at:

📧 support@teamup-app.com

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data.

However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

TeamUp is not intended for children under 13 years of age.

We do not knowingly collect personal data from children.

If we become aware of such data collection, we will delete it.

9. International Transfers

If you use TeamUp outside Jordan, your information may be transferred and processed in other countries where our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact: